Grievance Redressal

Grievance Redressal Mechanism

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, The Guardian Chronicle has designated a Grievance Officer to receive and address complaints from users and readers.

Grievance Officer

Name: Rohan Mehta
Designation: Grievance Officer
Email: grievance@theguardianchronicle.com
Address: Satya Chambers, Third Floor, Opposite Radisson Blu, Main Road, Ranchi, Jharkhand 834002

Service Level Agreement

Acknowledgement: Within 24 hours of receipt of complaint.
Resolution: Within 15 days of receipt of complaint.

Categories of Complaints Accepted

Hate speech or content promoting enmity between communities
Misinformation or factually inaccurate reporting
Privacy violations (including unauthorised disclosure of personal information)
Defamation, libel, or slander
Copyright or intellectual property infringement
Obscene or sexually explicit content
Content harmful to children

How to File a Complaint

Please email the Grievance Officer with the following details: (a) your full name and contact information, (b) URL of the content complained of, (c) category of complaint, (d) a clear statement of the grievance, and (e) any supporting evidence.

File a Complaint

If you are not satisfied with the resolution, you may escalate the matter to the Ministry of Information and Broadcasting or approach the appropriate judicial forum.